Question 1

Can you provide dental treatment for nervous patients?

Accepted Answer

Yes, we can. At Monument Dental Studio we provide a calm and relaxed atmosphere with friendly and skilled professionals who take the time to understand patient anxieties. We encourage patients to bring their own music or request a show on our treatment room TVs to help ease any tensions. You can also attend the clinic to meet the staff and get to know the space you’ll be treated in. If you require further support, we provide oral and IV sedation options.

Question 2

Do you offer weekend appointments?

Accepted Answer

Yes, we are open every Saturday from 9am to 2pm as we understand the need for our patients to access our services outside of regular working hours. Most of our dentists work on Saturdays.

Question 3

How do I cancel an appointment?

Accepted Answer

You can cancel your appointments in many ways. By calling us and speaking with our receptionist. You can email our reception team at contact@monumentdentalstudio.co.uk (mailto:contact@monumentdentalstudio.co.uk)or you can use our text messaging system. Remember to give us at least 24 hours’ notice to avoid a short notice cancellation fee.

Question 4

What happens if I cancel my appointment without enough notice?

Accepted Answer

Monument Dental Studio strive to offer our patients the safest and highest quality dental experience. Cancellations of less than 24 hours’ notice take time in dentist diaries that cannot always be refilled. This impacts future availability for our patients. Any appointments that are cancelled with less than 24 hours’ notice will result in a loss of the appointment deposit.

Question 5

I have a dental emergency, what should I do?

Accepted Answer

We encourage all our patients to attend regularly to avoid any instances of emergency care. This is known as ‘preventative care’. However, if you find that you experience any pain, swelling or trauma we recommend you contact us by either phone, email or text message giving us lots of information about your emergency and we will ensure to give you the correct advice and options, and if needed, an appointment with one of our wonderful dentists.

Question 6

What are the costs of treatment?

Accepted Answer

Treatment options can be incredibly wide and may need to be adjusted based on your situation, however, to get a good idea of the majority of our fees please head to our fees page

Question 7

How do I book an appointment?

Accepted Answer

If you are joining us as a new patient you will need to provide us with all of your contact details, complete a medical history questionnaire, and make an appointment deposit to secure the appointment. Please ensure you carefully list any medications or health issues to ensure we can provide you with a safe experience.

Question 8

What will happen at my first appointment?

Accepted Answer

When you arrive our dentists will spend the appointment creating a patient record for yourself which will include an examination of your soft tissues, tooth structures and jaw inside and outside the mouth, radiograph images, photograph images and an assessment of your current oral health. The dentist will talk to you about your expectations of oral health and your current routine. They will then produce a treatment plan with payment and appointment options. If you don’t require a treatment plan, they will advise you on a return for a regular examination. You can discuss here any dental aesthetic interests you might be thinking about.

Question 9

I think I’m going to be late to my appointment, what should I do?

Accepted Answer

We recognise that things happen that make us run late in life occasionally. We ask that you let the practice know by text, phone call or email as soon as you can. We will always endeavour to see you and carry out the planned treatment if we still can.

Question 10

Is there parking nearby?

Accepted Answer

Yes, we have practice parking at the front of the building, and occasionally some spaces to the rear that are signposted. If these are full or not accessible there is plenty of on street parking nearby.

Question 11

What is the best way to get in touch?

Accepted Answer

Text messaging is the fastest and most efficient way to get in touch with us. You will receive a text message confirmation request and from this you can always send a reply to that number for any questions, changes, or information you need us to have. Our reception team check these text messages regularly throughout the day and can pass on any queries to clinical team members who can also reply swiftly via the text message system. Our phone lines are open during working hours and emails are also checked regularly.

Question 12

What happens if I miss my appointment?

Accepted Answer

Any appointments that are missed will be rescheduled for you. However, you will lose the appointment deposit you paid to secure that appointment slot and will need to pay a new deposit to rebook. This deposit is usually £75.

Question 13

Where are you based?

Accepted Answer

We are in the City Centre of Peterborough, a few meters away from the centre of the shops and restaurants. Our address is 79 Broadway, Peterborough, PE1 4DA.

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